Help Center

FAQ & troubleshooting

Quick answers to the questions operators ask most.

Account & sign-in

I didn't get my login code

Check your spam folder for Your TravelSpurt login code. Codes expire after 10 minutes. Click Resend code; you can request one every 60 seconds.

Why am I asked for a code again?

For security, a verified sign-in lasts 8 hours. After that, TravelSpurt emails you a fresh code, even if you're still signed in.

Can I add my team?

Each sign-up creates its own organisation, and there's no way to invite colleagues from the app yet. If several people need to work in the same organisation, contact us.

Bookings & documents

I can't create a booking

Set a Booking ref prefix in Settings first. Bookings can't be created without one.

The document buttons are greyed out

Documents and the itinerary editor unlock once a booking is past Enquiry. Change the status to Quoted on the Edit page, or drag the card on the Kanban board.

Generate Itinerary says the itinerary already exists

This protects your edits. Edit the days in the itinerary editor, or delete all the days and generate again to start from scratch.

The AI itinerary is thin or missing places

The AI only uses your activity library. Import more activities, with keywords that include the towns and regions you visit, and add Destinations and stops to the booking.

How do I delete a booking?

Bookings are archived rather than deleted, so nothing is lost. Click Archive. You can restore a booking from the Archive tab at any time.

Payments

My client doesn't see pay buttons

Check that:

  • Stripe shows Connected — ready to take payments in Settings;
  • Payments managed externally is off;
  • an invoice has been generated for the booking.

Why is this booking in dollars?

Bookings with client type International are priced in USD. UK B2B and UK Consumer bookings are in GBP. Change the client type on the booking's Edit page.

Can I change the deposit percentage?

The deposit is currently fixed at 30% of the total. For a different split, use split payment links.

A client paid by bank transfer outside Stripe

Enter the amount in Deposit paid on the booking's Edit page, so the amount paid and balance shown are correct. The payment status (Partially paid or Paid in full) only updates automatically for payments made through Stripe.

Itinerary links switch off 7 days after the return date, or when you click Expire link. Click Reactivate link on the booking to turn it back on.

Trip Pack, driver form and vehicle check links each have a Regenerate button. The old link stops working immediately; send the new one to the right people.

Still need help?

In the app, ask the Ask TravelSpurt assistant, or click Support at the bottom of the sidebar. Or contact us; we reply within one business day.

Still stuck? Use Support at the bottom of the sidebar in the app, ask the Ask TravelSpurt assistant, or contact us.